Learner Guide-CPCCDE3018 Select and use small plant and equipment for demolition tasks UEE Core units BSBDIV501 Manage diversity

Core units BSBDIV501 Manage diversity in the workplace SITTIND001 Source and use information on the tourism and travel industry SITXCCS007 Enhance customer service experiences SITXCCS008 Develop and manage quality customer service practices SITXCOM005 Manage conflict SITXFIN002 Interpret financial information SITXFIN003 Manage finances within a budget SITXFIN004 Prepare and monitor budgets SITXHRM003 Lead and manage people SITXMGT001 Monitor work operations SITXMGT002 Establish and conduct business relationships SITXWHS003 Implement and monitor work health and safety practices Elective units SITTTSL013 Construct promotional international airfares Group A SITTTSL014 Construct advanced international airfares Group A SITTTSL015 Administer billing and settlement plans Group A SITTTSL016 Provide specialist advice on cruises Group A SITTTSL017 Maintain product inventories Group A SITXCCS002 Provide visitor information Group A SITXHRM002 Roster staff Group B SITXHRM004 Recruit

Units of competency SIRXOSM002 Maintain ethical and professional standards when using social media and online platforms SIRXOSM004 Analyse performance of social media and online business tools SIRXOSM007 Manage risk to organisational reputation in an online setting SIRXOSM006 Develop and manage social media and online strategies SIRXOSM003 Use social media and online tools * We can develop additional elective units that are not listed on request (Please contact us for further information)

literacy and numeracy practices Electives TAELED804 Review enterprise e-learning systems and solutions implementation BSBINN801 Lead innovative thinking and practice BSBLDR803 Develop and cultivate collaborative partnerships and relationships TAELLN813 Formulate workplace strategy for adult language

Learners who receive targeted LLND support demonstrate improved confidence

Learner Guide-CPCCDE3018 Select and use small plant and equipment for demolition tasks UEE Core units BSBDIV501 Manage diversityOur learner guides contain everything you need to begin training your learners. The learner guides have been aligned to learner cohorts, industry needs and ACSF indicated levels. In order to achieve this, we have conducted: Industry consultation Robust validations Assessment of best practice holistic delivery We provide all documents to you in Microsoft Word format, so you can easily customise them as required. You are free to rebrand and reproduce