SCORM Compliant Package-FBPOPR2074 Carry out manual handling tasks Diploma policies and procedures in the

policies and procedures in the construction industry * We can develop additional elective units that are not listed on request (Please contact us for further information)

Core units FNSASIC314 Provide Tier 2 general advice in general insurance FNSASIC315 Provide Tier 2 personal advice in general insurance FNSIBK412 Implement new and renewed insurance program for insurance broking clients FNSIBK413 Place client insurances with insurer and confirm insurance cover with clients FNSIBK414 Provide a claims service to insurance broking clients FNSIBK415 Meet compliance requirements relating to insurance broking FNSIBK416 Deliver insurance broking services FNSINC412 Apply and maintain knowledge of financial products and services Elective units BSBCMM411 Make a presentation BSBOPS305 Process customer complaints BSBOPS404 Implement customer service strategies BSBOPS505 Manage organisational customer service * We can develop additional elective units that are not listed on request (Please contact us for further information)

present and debate ideas BSBCUS402 Address customer needs BSBDES302 Explore and apply the creative design process to 2D forms BSBDES303 Explore and apply the creative design process to 3D forms BSBDES305 Source and apply information on the history and theory of design * We can develop additional elective units that are not listed on request (Please contact us for further information)

Units of competency BSBINN501 Establish systems that support innovation FWPCOT5207 Implement sustainability in the workplace FWPCOT8101 Lead forest and wood products industry innovative thinking and practice BSBINN502 Build and sustain an innovative work environment * We can develop additional elective units that are not listed on request (Please contact us for further information)

SCORM Compliant Package-FBPOPR2074 Carry out manual handling tasks Diploma policies and procedures in the* The full Microsoft Office learner and assessment kit for this unit must be purchased for this pricing.