Learning and Assessment Kit-RIINHB323D Conduct horizontal directional drilling Session Plan Core units BSBPEF501 Manage personal

Core units BSBPEF501 Manage personal and professional development FNSCUS511 Develop and maintain professional relationships in financial services industry FNSFMB411 Prepare loan applications on behalf of clients FNSFMB412 Identify client needs and present broking options FNSFMK515 Comply with financial services regulation and industry codes of practice FNSINC411 Conduct work according to professional practices in the financial services industry FNSINC412 Apply and maintain knowledge of financial products and services FNSSAM411 Sell financial products and services Elective units BSBESB401 Research and develop business plans BSBOPS304 Deliver and monitor a service to customers BSBOPS404 Implement customer service strategies BSBPEF402 Develop personal work priorities * We can develop additional elective units that are not listed on request (Please contact us for further information)

aggressive or abusive customers SIRXCEG009 Manage workplace responses to disrespectful aggressive or abusive customer behaviour * We can develop additional elective units that are not listed on request (Please contact us for further information)

Core units CUAACD501 Refine drawing and other visual representation tools CUAPPR501 Realise a body of creative work CUAPPR502 Develop own sustainable professional practice CUAPPR503 Present a body of own creative work CUAPPR505 Establish and maintain safe creative practice CUARES503 Analyse cultural history and theory Elective Units BSBCRT401 Articulate

Core units BSBFLM303 Contribute to effective workplace relationships BSBPRO401 Develop product knowledge MSFGN2001 Make measurements and calculations MSFGN3001 Read and interpret work documents MSMWHS200 Work safely Elective units MEM18001C Use hand tools MEM18002B Use power tools/hand held operations MEM20003A Install and upgrade locks and hardware MEM20005A Install and maintain door control devices/systems MSFBA2011 Select and apply hardware and fixings for blinds

Learning and Assessment Kit-RIINHB323D Conduct horizontal directional drilling Session Plan Core units BSBPEF501 Manage personalOur learner and assessment resources contain everything you need to begin training and assessing your learners. Our learner resources include: Learner Guide PowerPoint Presentation Session Plan Classroom Activities Self Study Guide Our assessment resources include: Assessment Pack (Student) Trainer Assessment Pack (Marking Guide) Mapping for each unit of competency Assessment Record Tools Our learner and assessment resources have been aligned to