Learner Guide-SISXEMR001 Respond to emergency situations Certificate II Core units VU23494 Use strategies

Core units VU23494 Use strategies to develop language learning with support Speaking and Listening (3) VU23495 Begin language learning with support VU23496 Communicate basic personal details and needs VU23497 Give and respond to short highly familiar information Reading and Writing (2) VU23498 Read and write short highly familiar messages and forms VU23499 Read and write short

Core units AHCBIO303 Apply biosecurity measures AHCWHS302 Contribute to workplace health and safety processes AHCWRK320 Apply environmentally sustainable work practices Elective units AHCBIO301 Identify and report signs of unusual disease or pest AHCCHM304 Transport and store chemicals AHCCHM307 Prepare and apply chemicals to control pest

aggressive or abusive customers SIRXCEG009 Manage workplace responses to disrespectful aggressive or abusive customer behaviour * We can develop additional elective units that are not listed on request (Please contact us for further information)

Core units AMPCOM401 Build productive and effective workplace relationships AMPQUA401 Support food safety and quality programs AMPQUA402 Maintain good manufacturing practice in meat processing AMPWHS401 Monitor workplace health and safety processes Electives BSBCMM412 Lead difficult conversations BSBHRM413 Support the learning and development of teams and individuals BSBLDR411 Demonstrate leadership in the workplace BSBLDR412 Communicate effectively as a workplace leader BSBLDR414 Lead team effectiveness BSBOPS404 Implement customer service strategies BSBPEF402 Develop personal work priorities BSBXCM401 Apply communication strategies in the workplace * We can develop additional elective units that are not listed on request (Please contact us for further information)

Learner Guide-SISXEMR001 Respond to emergency situations Certificate II Core units VU23494 Use strategiesOur learner guides contain everything you need to begin training your learners. The learner guides have been aligned to learner cohorts, industry needs and ACSF indicated levels. In order to achieve this, we have conducted: Industry consultation Robust validations Assessment of best practice holistic delivery We provide all documents to you in Microsoft Word format, so you can easily customise them as required. You are free to rebrand and reproduce