SCORM Compliant Package-SIRXCEG007 Develop online customer service standards Sale Core units AUMAMA002 Work effectively

Core units AUMAMA002 Work effectively in teams AUMASA011 Apply safe work practices in the automotive manufacturing environment AUMATK002 Prepare and operate tools

fillers and bleach * We can develop additional elective units that are not listed on request (Please contact us for further information)

Core units BSBINS301 Develop and use information literacy skills BSBOPS304 Deliver and monitor a service to customers BSBTEC201 Use business software applications BSBWHS311 Assist with maintaining workplace safety BSBXTW301 Work in a team CUAIND202 Develop and apply knowledge of information and cultural services organisations Elective units BSBINS203 Assist with circulation services BSBINS306 Provide multimedia support BSBINS307 Retrieve information from records BSBOPS305 Process customer complaints BSBOPS306 Record stakeholder interactions BSBXCM301 Engage in workplace communication * We can develop additional elective units that are not listed on request (Please contact us for further information)

ethics and privacy policies in ICT environments ICTPRG302 Apply introductory programming techniques ICTSAS305 Provide ICT advice to clients Elective units ICTNWK307 Provide network systems administration ICTNWK308 Determine and action network problems ICTNWK309 Configure and administer network operating systems ICTNWK310 Administer network peripherals ICTNWK311 Install and test network protocols CUADIG201 Maintain interactive content * We can develop additional elective units that are not listed on request (Please contact us for further information)

SCORM Compliant Package-SIRXCEG007 Develop online customer service standards Sale Core units AUMAMA002 Work effectively* The full Microsoft Office learner and assessment kit for this unit must be purchased for this pricing.