Training and Assessment Strategy-BSB20215 Certificate II in Customer Engagement PSP Core units TLID0020 Shift materials

Core units TLID0020 Shift materials safely using manual handling methods TLIF0009 Ensure the safety of transport activities (Chain of Responsibility) Elective units BSBFIN302 Maintain financial records BSBINS302 Organise workplace information BSBINS308 Control records BSBOPS304 Deliver and monitor a service to customers BSBOPS305 Process customer complaints BSBPEF301 Organise personal work priorities BSBPUR301 Purchase goods and services RIIHAN301E Operate elevating work platform TLIA0004 Complete receival and despatch documentation TLIA0008 Coordinate stocktakes TLIG0002 Lead a work team TLIE2007 Use communications systems * We can develop additional elective units that are not listed on request (Please contact us for further information)

Units of competency SIRCCPM002 Coordinate a pharmacy quality system SIRCCPM003 Lead and develop pharmacy teams BSBMGT403 Implement continuous improvement * We can develop additional elective units that are not listed on request (Please contact us for further information)

Core units BSBESB402 Establish legal and risk management requirements of new business ventures CPCCBC4012 Read and interpret plans and specifications CPCPCM4011 Carry out work-based risk control processes CPCPCM4012 Estimate and cost work CPCPCM4015 Access and interpret regulatory requirements for the plumbing and services industry CPCPDR4011 Design and size sanitary drainage systems CPCPDR4012 Design and size stormwater drainage systems CPCPGS4011 Design and size consumer gas installations CPCPSN4011 Design and size sanitary plumbing systems CPCPWT4011 Design and size heated and cold-water services and systems Elective Units BSBESB403 Plan finances for new business ventures CPCCBC4002 Manage work health and safety in the building and construction workplace CPCCBC4019 Apply sustainable building design principles to water management systems CPCCBC4024 Resolve business disputes CPCPCM4013 Produce 2-D architectural drawings using design software * We can develop additional elective units that are not listed on request (Please contact us for further information)

Units of competency FBPOPR2070 Apply quality systems and procedures FBPOPR3008 Load and unload tankers FBPOPR2066 Apply sampling procedures FBPOPR3009 Participate in sensory analyses * We can develop additional elective units that are not listed on request (Please contact us for further information)

Training and Assessment Strategy-BSB20215 Certificate II in Customer Engagement PSP Core units TLID0020 Shift materialsYou can purchase a template to customise it to the needs and requirements of your learner cohort and training organisation. If you want us to customise it for you, please contact us.